SimonSays Customer Support
Frequently Asked Questions
We provide answers to many of the most frequently asked questions on our FAQ page. If you have a question, please check there before asking customer support.
Game Help
If you are unsure about how a game is played, the in-game help system will provide you with a description and play instructions for each of our games.
Customer Support
Our team is available 24 hours a day, every day through email. Our Customer Support agents have the best training in the business and are ready to solve any problems or answer any queries you may have immediately. Our telephone and live chat hours are between the hours of 12:00 and 04:00 GMT (Greenwich Mean Time).
Customer satisfaction is our number one priority, and so if you have any comments about our online casino, good or bad, then we would genuinely like to hear from you.
The support team is waiting to help with any technical questions and feedback.
The accounts department can assist with all enquiries related to your casino account, the cashier, making payments and cashing in.
The general queries team fields any other questions.
Our email support hours never close! Write us any time.
Telephone
We have the following toll-free phone numbers if you wish to call us, any time. Please have your username ready.
All countries 1-888-244-4398
Our telephone support hours are between 12:00 and 04:00 GMT (Greenwich Mean Time).
